Man And Van Catford Terms and Conditions

These Terms and Conditions apply to all services provided by Man And Van Catford, including domestic removals, single-item transport, furniture moving, and other man and van services arranged directly with us. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are written to set out the responsibilities of both parties in a clear and fair way, so that every Catford man and van job can be completed safely, efficiently, and with proper expectations.

The wording below uses “we”, “us”, and “our” to refer to the service provider, and “you” or “the customer” to refer to the person or business booking the service. These terms apply whether the work is booked for a house move, office move, item collection, delivery support, or any other agreed transport task. If a written quotation, message, or booking confirmation contains any specific terms that differ from these conditions, the specific terms will apply only where they clearly state that they override these Terms and Conditions.

By using our man and van Catford service, you confirm that you have the legal authority to request the work and that any items to be moved belong to you or that you have permission from the owner to arrange the transport. You also confirm that the information you provide is accurate, including addresses, access details, item descriptions, and any special requirements. Incorrect information may affect pricing, timing, vehicle size, staffing, or the ability to complete the job as planned.

Booking Process

Bookings for our Catford man and van service may be made through the channels we make available at the time of enquiry. When you request a booking, you may be asked to provide details such as collection and delivery addresses, preferred date and time, list of items, floor levels, parking restrictions, and whether dismantling, wrapping, or waiting time may be needed. A quotation is normally based on the information supplied at the time of booking, and it may change if the actual work differs materially from what was described.

A booking is only confirmed once we have accepted the job and, where required, received any deposit or advance payment. Until confirmation is issued, availability cannot be guaranteed. Once confirmed, the booking reserves time, vehicle capacity, and labour for your service. If you need to change the scope of the move, the date, access conditions, or item list after confirmation, we will review the changes and may adjust the price, timing, or crew size accordingly.

Service Standards and Customer Duties

You are responsible for ensuring that the premises, paths, stairwells, lifts, driveways, and loading areas are reasonably accessible and safe for the work to be carried out. You should make arrangements for parking, permits, entry access, keys, concierge permissions, and building rules unless we have expressly agreed to handle a specific part of this process. If access is delayed, restricted, or unsafe, extra charges may apply for waiting time, additional labour, or aborted attendance.

You must ensure that any fragile, valuable, sentimental, hazardous, or prohibited items are declared before the job starts. Our man and van service is designed for lawful transport of ordinary goods and household or business items. We may refuse to move items that we reasonably believe are dangerous, illegal, unstable, leaking, improperly packed, or likely to cause damage to people, property, or the vehicle. If a driver or porter believes an item cannot be moved safely, we may decline the item even after arrival.

Where you choose to pack your own items, you accept responsibility for the adequacy of packing, labelling, and sealing. We do not inspect every box or container and cannot be responsible for hidden damage or internal movement caused by poor packing. If we pack items for you, we will do so with reasonable care, but normal wear and tear, manufacturer faults, and pre-existing defects remain outside our control. It is your responsibility to tell us about items requiring special handling, such as antiques, glass, musical instruments, artwork, or appliances.

Payments

Unless otherwise agreed in writing, payment is due in full on completion of the service. Some jobs may require a deposit, part-payment, or pre-authorisation before the booking is secured. We may accept payment by the methods stated at the time of booking. Any bank charges, card fees, chargeback costs, or failed payment fees arising from a customer’s payment method may be passed on where permitted by law.

Quotes are normally based on the known requirements at the time of enquiry. If the actual job takes longer, requires more labour, uses extra mileage, includes additional stops, or involves waiting because of access issues, the final price may be adjusted to reflect the additional work. This is common across man and van Catford jobs because many moves change once loading begins. We will aim to explain any price variation before extra charges are incurred whenever reasonably possible.

If payment is not made when due, we may charge interest on overdue sums at the statutory rate permitted under the Late Payment of Commercial Debts legislation where applicable, or otherwise at a reasonable rate permitted by law. We may also suspend future services, withhold delivery until payment is received where lawful, and recover reasonable costs incurred in collecting unpaid amounts. Title to any goods transported does not transfer as a result of carriage and remains with the relevant owner.

Cancellations and Rescheduling

You may cancel or request a change to your booking by giving us reasonable notice. The amount refunded, if any, will depend on how much notice is provided, whether staff or a vehicle have already been allocated, and whether costs have already been incurred. Deposits may be non-refundable where the booking is cancelled late, particularly if the slot cannot be reallocated. This protects the time reserved for each Catford man and van service booking and reflects the operational costs of scheduling.

If you cancel with very short notice, fail to provide access, are not present at the agreed time, or are unable to complete the move because of incorrect information supplied by you, we may treat the booking as a late cancellation or failed attendance and charge an appropriate fee. If we need to cancel due to unexpected vehicle issues, severe weather, staff illness, or other events beyond our control, we will use reasonable efforts to rearrange the booking or refund any advance payment for undelivered services.

Rescheduling is subject to availability. Moving dates, times, or job details may affect the quotation, especially where our schedule has to be reorganised or new resources are required. We reserve the right to refuse a rescheduled booking where the revised requirements are substantially different from the original agreement, or where we believe the change would make performance unsafe, impractical, or commercially unworkable.

Liability

We will take reasonable care when handling items and carrying out our man and van service, but our liability is limited to losses caused by our proven negligence, breach of contract, or legal duty. We are not liable for loss or damage that arises from inherent defects, poor packing, normal handling risks, customer instructions, or circumstances outside our control. Items carried at the customer’s request remain subject to the ordinary risks of transport, loading, and unloading.

To the fullest extent permitted by law, we are not responsible for indirect or consequential losses, including loss of profit, loss of business opportunity, loss of data, or emotional distress. Our liability for direct damage to goods, where established, will be limited to the lower of the cost of repair or replacement, taking into account age, condition, and depreciation. This does not limit any rights you may have under consumer law that cannot legally be excluded.

You must inspect goods as soon as reasonably possible after delivery and notify us promptly of any apparent damage or missing items. Failure to do so may make it more difficult to investigate a claim. Any claim must be supported by reasonable evidence, such as photographs, item lists, invoices, or other records. We will consider claims fairly, but we cannot accept responsibility for damage that occurred before our attendance or after delivery was completed and signed off, where relevant.

Waste Regulations

Where our services include collection, removal, disposal, or transport of unwanted items, waste must be handled in accordance with applicable UK waste regulations. We will only remove waste where it is lawful and appropriate to do so. The customer must tell us in advance what is being removed and whether any items may be classed as controlled waste, electrical waste, mixed household waste, construction debris, or any other regulated material. Incorrect classification may require us to revise or decline the service.

You are responsible for ensuring that any waste handed over to us is lawfully transferable and that you have the right to arrange its removal. We reserve the right to refuse items that may contain hazardous substances, sharp materials, clinical waste, chemicals, asbestos, oils, gas cylinders, batteries, fridges, freezers, or other restricted items unless we have agreed in writing and have the lawful means to transport them. We may also refuse waste that is mixed in a way that prevents safe or compliant handling.

Any waste disposal charges, gate fees, recycling fees, or authorised third-party disposal costs may be added to the invoice where relevant and disclosed where practical. We may use licensed waste facilities and compliant partners to process suitable waste. The customer agrees not to place unreported items into the load and not to request illegal disposal. If a customer insists on unlawful disposal, we may terminate the service immediately and report the matter if required by law.

Delays, Force Majeure, and Operational Limits

We will use reasonable efforts to arrive within the agreed time window, but times are estimates unless expressly guaranteed. Delays may occur due to traffic, weather, accidents, breakdowns, road closures, access problems, building restrictions, or circumstances outside our control. We are not liable for reasonable delays that are not caused by our negligence. If a delay becomes significant, we will aim to update you and, where practical, offer a revised time or alternative arrangement.

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including fire, flood, storm, strike, pandemic-related disruption, civil disorder, government action, or supplier failure. In such cases, our obligations will be suspended for the duration of the event and we may cancel or rearrange the booking if performance becomes impossible or unsafe. Where part of a service can still be delivered, we will try to complete the workable elements of the job.

We may refuse to continue a service where conditions become unsafe, abusive, illegal, or materially different from those agreed. This includes situations involving aggressive behaviour, intoxication, unsafe lifting conditions, blocked access, unreported hazards, or instructions that would require us to breach the law or take unreasonable risks. If we stop work for safety or legal reasons, reasonable charges may still apply for time already spent and costs already incurred.

Insurance and Customer Property

We may hold public liability and, where applicable, goods-in-transit cover at levels we consider appropriate for the service. However, any insurance cover is subject to policy terms, exclusions, excesses, and the customer’s compliance with these Terms and Conditions. Insurance does not replace the need for proper packing, declaration of special items, or adherence to our instructions. You should consider independent insurance for high-value or fragile possessions where suitable.

We are not responsible for cash, jewellery, passports, deeds, documents, or other irreplaceable valuables unless expressly agreed in writing before the job begins and accepted by us. If such items are moved, they should be kept by you personally whenever possible. Any items left unattended in the vehicle or premises at your request are left at your own risk unless we have expressly agreed otherwise in writing.

Where our team assists with dismantling, reassembly, or positioning of furniture, we will use reasonable care but cannot guarantee that every item can be safely dismantled or reassembled without damage, especially where fittings are old, fragile, or previously altered. We may decline to dismantle or reconnect items such as gas appliances, plumbed-in units, or electrical equipment unless it is lawful and safe to do so and the task falls within our agreed scope.

General Terms and Governing Law

These Terms and Conditions form the basis of the contract between you and us for each booking. If any part of these terms is found unlawful or unenforceable, the remainder will continue in force. No failure or delay by us in enforcing a term shall be treated as a waiver of that term. Any variation must be agreed in writing. This contract does not create rights for third parties under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated.

We may update these terms from time to time to reflect legal, operational, or administrative changes. The version in force at the time of your booking will usually apply to that booking unless a newer version is specifically agreed. It is your responsibility to review the applicable terms before confirming a service. Continuing with the booking after receiving updated terms will be treated as acceptance of the updated version where legally permissible.

This agreement and any dispute or claim arising from it shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. These terms are intended to be fair and transparent for all parties using our Man And Van Catford and wider Catford man and van services.