Privacy Policy

Man and Van Catford Privacy Policy

This Privacy Policy explains how Man and Van Catford collects, uses, stores, and protects personal data relating to our customers and prospective customers. It is designed to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man and Van Catford customers and service users located in our service area.

Who We Are

Man and Van Catford provides moving, transport, and related services to customers in Catford and the surrounding area. For the purposes of data protection law, Man and Van Catford is the data controller in respect of the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed.

Personal Data We Collect

We collect and process different types of personal data in connection with our services. The personal data we may collect includes:

Identification and contact details such as your name, address, service address, and other contact details such as your preferred contact method.

Service and booking information such as details of your requested move or transport service, access information for properties, dates and times, inventory descriptions, and any special instructions you give us.

Communication records such as messages and information you provide when you contact us to request a quote, make a booking, ask questions, or make a complaint.

Payment related information such as payment status, amounts paid, and basic billing information. We do not store full card details if card payments are processed through a third party payment provider.

Technical and usage data such as basic information about how you interact with our online contact forms or website, where applicable, including time and date of contact and pages viewed.

How We Collect Your Data

We collect personal data directly from you when you make an enquiry, request a quote, confirm a booking, contact us by phone, in writing, or through any online form or messaging platform we use, or provide feedback or reviews about our services.

We may also receive personal data about you from third parties when you have asked another person or business to arrange a service with us on your behalf, or from payment and invoicing providers in connection with payments you make to us.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract. We process personal data where it is necessary to enter into or perform a contract with you. This includes providing quotes, confirming bookings, delivering moving services, and managing payments.

Legal obligation. We may process certain information where we must comply with legal requirements, such as tax and accounting rules, record keeping obligations, or responding to valid requests from public authorities.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This can include managing our relationship with you, improving our services, preventing fraud, and dealing with enquiries, complaints, and disputes.

Consent. In limited situations, we may rely on your consent, for example where required to send certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations and estimates for our services based on the information you supply.

To set up, manage, and carry out bookings, including planning routes, scheduling staff, and preparing any required equipment.

To communicate with you about your enquiry or booking, confirm details, respond to your questions, and notify you of any changes.

To process payments, manage invoices, and maintain accounting and financial records as required by law.

To handle feedback, complaints, and disputes, and to improve the quality and safety of our services.

To maintain the security of our business, prevent fraud, and protect our legal rights.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors may include:

Payment processing and banking providers that facilitate secure payments and refunds.

IT and hosting providers that support our business systems, websites, and data storage.

Communication providers that help us manage calls, messaging, or emails.

Professional advisers such as accountants or legal advisers where necessary for legitimate business reasons or to comply with legal obligations.

We only share the minimum personal data necessary for these providers to perform their services. They are required to keep your data secure and to use it only according to our instructions and applicable data protection law.

We may also need to share your personal data with law enforcement bodies, regulators, courts, or other public authorities where we are legally required to do so or where this is necessary to protect our rights or the rights of others.

International Transfers

Where any of our processors or service providers are located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place for your personal data. This may include using providers in countries that have been recognised as providing an adequate level of data protection or using standard contractual clauses or equivalent measures required by law.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting obligations.

Enquiry and quotation records are generally retained for a limited period in case you decide to proceed with a booking or to respond to follow up questions.

Booking and service records, including invoices and payment details, are normally kept for several years in line with tax, legal, and accounting requirements.

Communication records may be kept for a reasonable period to manage our relationship with you, handle any complaints, and improve our services.

When personal data is no longer needed, we will securely delete or anonymise it so that you can no longer be identified.

Your Data Protection Rights

You have a number of rights in relation to your personal data under data protection law. These rights apply subject to certain conditions and legal exceptions. Your rights include:

Right of access. You can request confirmation that we process your personal data and ask for a copy of the personal data we hold about you.

Right to rectification. You can ask us to correct or update personal data that is inaccurate or incomplete.

Right to erasure. In some circumstances, you can request that we delete or remove your personal data.

Right to restriction of processing. You can ask us to restrict the way we use your personal data in certain situations.

Right to data portability. You may have the right to receive your personal data in a structured, commonly used format and to have it transmitted to another controller where technically feasible.

Right to object. You can object to our processing of your personal data where we are relying on legitimate interests or where we use your data for direct marketing.

Right to withdraw consent. Where we rely on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or damage. These measures include limiting access to personal data to staff and service providers who need it for their work and requiring them to keep it confidential and secure.

Privacy Policy Scope and Updates

This Privacy Policy applies to all Man and Van Catford customers and service users within our operating area and to anyone who contacts us about our services. It does not apply to the practices of any third parties that we do not control.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practice. Any changes will take effect from the date the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.



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Contact us

Company name: Man and Van Catford Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 2 Barmeston Rd
Postal code: SE6 3BH
City: London
Country: United Kingdom

Latitude: 51.4387600 Longitude: -0.0200080
E-mail:
[email protected]

Web:
Description: Contact us anytime, give us a ring now. We guarantee to send the most educated Catford, SE6 removal crew to help you relocate in no time. Fast services!
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