Terms and Conditions

Man and Van Catford Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Catford provides removal, transport and related services. By making a booking, using our services or allowing us to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or organisation requesting or receiving services from Man and Van Catford.

We, us, our means Man and Van Catford and any employees, drivers, subcontractors or agents acting on our behalf.

Services means any removal, man and van, transport, loading, unloading, packing, furniture moving, delivery, waste removal or related services we agree to provide.

Goods means all items, possessions, furniture, equipment, boxes and any other property which we move, handle, transport or store as part of the Services.

Quotation means the price, estimate or rate we provide to you for the Services, whether given verbally or in writing.

Scope of Services

Man and Van Catford provides man and van and removal services for residential, commercial and light industrial customers. Our typical work includes local and regional moves, transport of furniture and boxes, collection and delivery of items, and lawful removal of certain types of waste in accordance with applicable regulations.

The exact scope of Services for each booking will be as agreed between you and us at the time of quotation and confirmed at booking. Any services that go beyond the originally agreed scope, such as additional stops, extra labour, waiting time, or handling of unexpected items, may incur additional charges.

Booking Process

You may request a quotation for our Services by providing accurate and complete information about the job, including addresses, access details, parking arrangements, the type and approximate quantity of items to be moved, and any special requirements. Quotations are based on the information you provide and are subject to change if that information is incomplete or inaccurate.

A booking is only confirmed when we have accepted your request for Services and you have agreed to the quoted price or relevant hourly or fixed rate. We reserve the right to refuse any booking at our sole discretion.

When making a booking, you must provide your correct name, contact details, service addresses, and any relevant access or timing restrictions. You must inform us in advance of any items that are unusually heavy, bulky, fragile, or valuable, or that require special handling, equipment or permits.

You are responsible for ensuring that appropriate parking is available for our vehicle at both collection and delivery addresses. Any parking charges, fines or penalties incurred as a result of inadequate arrangements or instructions may be added to your final bill.

Quotations and Pricing

Quotations may be provided on a fixed price or hourly rate basis. Unless otherwise stated, quotations are exclusive of congestion charges, tolls, parking fees, penalties, waiting time beyond what was agreed, and any additional labour or services requested on the day of the move.

We reserve the right to amend the quotation or apply additional charges where:

1. The job takes longer than anticipated due to inaccurate or incomplete information.

2. Additional items or services are requested that were not included in the original quotation.

3. Access is significantly more difficult than described, including excessive stairs, long carry distances, restricted access or delays outside our control.

4. The move involves additional mileage, extra stops or waiting time.

Any revision to the quotation or additional charge will be explained to you as soon as reasonably practicable.

Payments and Invoicing

Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due in full on completion of the Services on the same day. For longer or larger jobs, we may require a deposit or part payment in advance to secure the booking.

Accepted payment methods and any applicable surcharges will be explained to you when you confirm your booking. You agree to ensure that you have sufficient funds available to meet the payment terms.

If payment is not made when due, we reserve the right to:

1. Suspend or cease further work until payment is received.

2. Charge interest on overdue amounts at the statutory rate permitted under applicable law, accruing daily until payment is made in full.

3. Retain possession of Goods in our control until full payment, including any interest and charges, has been received.

For business customers, invoices are to be paid within the agreed credit period, where one is offered. Failure to pay within the credit terms may result in withdrawal of any credit facility and further action to recover the debt.

Cancellations and Amendments

You may cancel or amend your booking, subject to the following terms:

1. If you cancel more than 48 hours before the agreed start time, no cancellation fee will normally apply.

2. If you cancel between 24 and 48 hours before the agreed start time, we may charge a reasonable cancellation fee to cover any costs incurred and loss of booking opportunity.

3. If you cancel less than 24 hours before the agreed start time, a higher cancellation charge may apply, up to a significant percentage of the quoted price.

4. If our staff arrive at the collection address and you cancel on arrival or are not available, we reserve the right to charge the full quoted amount.

Any request to amend the booking date, time, or scope of work will be accommodated where possible, but is subject to availability and may result in revised pricing.

We may cancel or reschedule a booking where circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, accidents, illness, or legal restrictions, make it impossible or unsafe to proceed. In such cases, we will seek to offer an alternative time or date. Our liability in such circumstances is limited to any payments already made for the affected booking.

Your Responsibilities

You are responsible for ensuring that:

1. All Goods are properly packed, secured and labelled, unless you have specifically booked a packing service.

2. Fragile items are clearly identified and, where possible, appropriately protected before our arrival.

3. You are present, or you have an authorised representative present, at both the collection and delivery addresses to supervise the move and sign any required documentation.

4. Access to the premises is safe, lawful and free from hazards that could cause injury or delay.

5. All Goods to be moved are ready at the agreed time and any items not to be moved are clearly separated.

6. Any required permits or parking dispensations are arranged in good time, unless otherwise agreed.

You confirm that you are either the owner of the Goods or have full authority from the owner to request that we move them. You agree to indemnify us against any claim made against us by the owner or any third party in relation to the Goods, where you have not had such authority.

Excluded and Restricted Items

We do not carry or handle, and you must not request us to carry or handle, any of the following unless agreed in writing in advance and in full compliance with relevant laws:

1. Hazardous, explosive or flammable materials.

2. Illegal goods or substances.

3. Perishable goods that require special storage conditions.

4. Cash, jewellery, precious metals, high-value artworks, important documents or similar valuables.

5. Live animals or plants requiring controlled environments.

If we discover any prohibited items among your Goods, we may refuse to move them, suspend the Services, or require you to remove them before we proceed. You will be liable for any loss, damage, fine or expense arising from breach of these restrictions.

Liability and Limits

We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the following limitations:

1. We are not liable for loss or damage to Goods where such loss or damage arises from inherent defects, pre-existing damage, inadequate packing by you or any other person not engaged by us, or normal wear and tear.

2. We are not liable for loss or damage resulting from your failure to properly secure or prepare Goods for transport where you have not engaged us to provide packing services.

3. We are not liable for any indirect, consequential or economic loss, including loss of profit, loss of opportunity, or loss of business, arising out of or in connection with the Services.

4. Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, will generally be limited to a reasonable amount taking into account the nature and value of the Goods and the price paid for the Services, unless higher cover is expressly agreed in writing.

We will not be responsible for delays, failure to perform, or partial performance caused by events beyond our reasonable control, including adverse weather, traffic conditions, accidents, road closures, strikes, civil unrest, or acts of public authorities.

Reporting Loss or Damage

You must inspect the Goods as reasonably practicable on delivery. Any visible loss or damage should be reported to our staff before they leave the delivery address and noted on any completion documentation where applicable.

Any claim for loss, damage or shortage must be notified to us in writing within a reasonable period after completion of the Services. You must provide details of the affected items, the nature of the issue, and any supporting evidence such as photographs. Failure to notify us within a reasonable timeframe may affect our ability to investigate or accept liability.

Waste Removal and Regulations

Where we provide waste removal or disposal services as part of or in addition to a removal job, such services will be carried out in accordance with relevant waste management and environmental regulations.

We will only remove waste types that we are legally permitted to carry and dispose of. Hazardous, clinical, chemical or restricted waste will not be collected unless we have expressly agreed to do so and appropriate licences and arrangements are in place.

You are responsible for accurately describing the nature of any waste to be removed. If we discover that waste has been incorrectly described or includes prohibited materials, we may refuse to remove it, charge additional fees for handling and lawful disposal, or return it to you where legally required.

Once waste has been lawfully transferred to us or to a licensed facility, you agree that we have fulfilled our obligation in respect of that waste, subject to our compliance with applicable regulations.

Access, Property and Parking Damage

We will take reasonable care when moving Goods through buildings and over property. However, you are responsible for protecting walls, floors, fixtures and fittings where you consider them at particular risk of damage, especially in tight spaces, stairwells or areas of restricted access.

We are not liable for minor cosmetic damage to premises that occurs as a result of carrying out the Services in circumstances where the risk of such damage is increased due to restricted access, your instructions, or the nature of the Goods being moved. Where you specifically instruct us to proceed with moving an item through a space that is clearly tight or unsuitable, you accept responsibility for any resulting damage.

You are responsible for ensuring that our vehicle can park and manoeuvre safely. We are not liable for damage to driveways, surfaces, kerbs or underground services where you have instructed us to park or drive on them and where the weight or size of the vehicle is reasonably apparent.

Subcontracting

We may use suitably qualified subcontractors, drivers or partner companies to carry out part or all of the Services. Where we do so, these Terms and Conditions will continue to apply, and we will remain responsible for the proper performance of the contract.

Privacy and Data

We will collect and use your personal information, such as your name, contact details and address, solely for the purposes of administering your booking, delivering the Services, managing payments and fulfilling our legal obligations. We will take reasonable steps to keep your information secure and will not sell your details to third parties.

We may share your information with subcontractors or partners where necessary to deliver the Services, and with authorities where required by law.

Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should raise your concerns with us as soon as possible so that we have the opportunity to address the issue. We will investigate complaints in good faith and seek to resolve them promptly and fairly.

If a dispute cannot be resolved informally, either party may consider using mediation or another appropriate form of alternative dispute resolution before resorting to court proceedings, where this is practical and agreed by both parties.

Governing Law and Jurisdiction

These Terms and Conditions, and any contract between you and Man and Van Catford, are governed by and shall be construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation, except that consumers resident elsewhere in the United Kingdom may also bring proceedings in their local courts where required by law.

Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. The version in force at the time of your booking will apply to that booking. Any material changes will be made available on our main customer information channels.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary. The remaining provisions will continue to be valid and enforceable.

Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Man and Van Catford in relation to the Services. No other statements, promises or representations made by any person acting on our behalf shall have any legal effect unless expressly agreed in writing.



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Our Man and Van Catford Company Provide Affordably Priced Removal Help

Moving home can be a tough process, and moving office can be as well. So it's always a good idea to hire a team of professionals who know what they are doing. We can provide such a team, and they will get things done to a high standard of quality. Our man and a van services aren't just high quality either, they're also affordable, dependable and easy to hire! Just get in touch with our man and van Catford staff today, and they'll work with you to work out a time, date and price that's right for you.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Catford Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 2 Barmeston Rd
Postal code: SE6 3BH
City: London
Country: United Kingdom

Latitude: 51.4387600 Longitude: -0.0200080
E-mail:
[email protected]

Web:
Description: Contact us anytime, give us a ring now. We guarantee to send the most educated Catford, SE6 removal crew to help you relocate in no time. Fast services!
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